What is Nusuk Hajj?
Nusuk Hajj is the Saudi government’s official platform that sells Hajj packages directly to pilgrims from selected countries each year. Packages are created and operated by authorized Saudi service providers; pilgrims browse, pay, and manage their bookings inside Nusuk.
In one line: You book Hajj 2026 packages on Nusuk, but the trips are operated by licensed Saudi service providers. Local agencies in the U.S./Canada guide your group, yet payment stays inside your Nusuk account—never to the agency.
Think of local agencies (in the U.S., Canada, UK, etc.) as official guides/partners who recruit, advise, lead groups, and deliver pre-/post-travel support. But the booking and payment flow is B2C inside Nusuk—agents don’t take your money for Nusuk packages; you pay via your own Nusuk account/e-wallet.
In other words:
Saudi service providers: create/operate packages, hotels, Mashair, transport.
Local agencies: guide groups, provide scholars/imams, manage comms, help you select the right provider/package, and support you during travel—while the contract and payment remain with the provider via Nusuk
Providers operate the package (hotels, Mashair logistics, internal transport, field teams).
Local agencies (USA/Canada) recruit and guide groups, provide imams/scholars, and manage comms.
Booking & payment: always in your own Nusuk account/e-wallet.
Rule of thumb: Provider = operator. Agency = guide. You pay in Nusuk.
Partnerships change by season. Before you pay, open your Nusuk package and confirm the provider name/code matches whatever the agency is promoting.
Profile: Awarded Best Service Quality by The Ministry at 1445H – Large-scale operator; strong Mashair logistics and on-ground control
U.S./Canada partners (examples): Hisar Tour, Dar El Salam.
Scale note: Hisar Tour is among Mawasim’s biggest North American partners and supported 1,500+ pilgrims in 1446H
Profile: High capacity; solid 4–5★ hotel options; reliable Mashair coordination.
U.S./Canada partners (examples): Meaningful Hajj, Zidni, Miraj Travel, Adam Travel.
Profile: Hospitality-centric; known for prime locations and consistent delivery.
U.S./Canada partners (examples): Adam Travel, Dar El Salam.
Profile: “One-stop” setup—visa, hotels, ground services, transport, guided tours.
U.S./Canada partners (examples): Sara International Travel.
Profile: Personalized journeys; detailed planning and attentive support.
U.S./Canada partners (examples): Hasan Travel, Mashaer Travel, Amana Travel, Dar El Salam.
Profile: Licensed provider offering standard full-service packages.
U.S./Canada partners (examples): Noor Al Fajr.
Profile: 30+ years serving international pilgrims; disciplined Mina–Arafat operations.
U.S./Canada partners (examples): Emaar Travel (Canada), Atuf Travel (USA).
Profile: Authorized under Nusuk; serves Turkey, Europe, America, Australia.
U.S./Canada partners: Not always public—verify current season.
Profile: Hospitality-driven programs (Makarem/Zamzam/Rotana); clear itineraries and guest focus.
U.S./Canada partners (examples): Falcon Travel (Canada).
Pick the operator first. Compare hotel class and location, Mina–Arafat camp setup, internal buses, and movement timings.
Then choose your agency team. Language and scholar support (English/Turkish), group size, women/family support, and WhatsApp/briefings shape the real experience.
Always pay in Nusuk. If anyone asks you to pay them directly for a Nusuk package, that’s a red flag.
Expect changes year to year. A provider can team with different agencies each season; the provider name/code inside your Nusuk booking is the source of truth.
Is Nusuk the only way for my country?
Nusuk publishes Serviced Countries each season. If your country appears, official Hajj booking goes through Nusuk.
Can my local agency take my Nusuk payment?
No—payment is completed by the pilgrim in their own Nusuk account/e-wallet. Agencies guide, but don’t process that payment. (This advice is consistently relayed by community guidance resources.
Which provider is “best”?
There’s no permanent public league table; rely on current-season award mentions (like Mawasim got the best service award 1445H, Al Bait’s “Gold Standard” or Rawaf Mina’s “High-Level Award”) plus your agency’s track record and the actual package details. (Nusuk)
According to recent evaluations:
Mawasim (Seera Group Holding) – #1 in service quality, Labbaik Award
Al Bait Guests for Pilgrims Services – #2, Gold Standard Award
Al Burj International Company – #3, recognized provider
Other key licensed providers include:
Saudi Provider | U.S./Canada Agency Partners |
---|---|
Mawasim (Seera) | Hisar Tour, Dar El Salam |
Al Bait Guests | Meaningful Hajj, Zidni, Miraj Travel, Adam Travel |
Al Burj International | Adam Travel, Dar El Salam |
Abdul Latif Jameel | Hasan Travel, Mashaer Travel, Amana Travel, Dar El Salam |
Al Rajhi | Noor Al Fajr |
Rawaf Mina | Emaar Travel (Canada), Atuf Travel (USA) |
Rifad Co. | — |
All bookings happen inside Nusuk — agencies cannot take your payment directly.
Saudi providers run the actual packages; local agencies guide and support pilgrims.
Service awards matter — Mawasim, Al Bait, and Al Burj rank highest.
Do your homework — always confirm the provider code in Nusuk before booking.
While many agencies partner with Saudi providers, not all offer the same care, guidance, and community support.
👉 Instead of relying on competitors, check our trusted HisarTour Hajj 2026 Packages from USA/Canada — with experienced imams, guided support, and award-winning partnerships, we make your Hajj journey smoother and spiritually fulfilling.