When your application gets stuck, you don’t have to figure it out alone.
Get one-to-one guidance with verification, photo and document requirements, eWallet preparation and package selection — while you remain in control of your own Nusuk account.
Independent guidance. This is not the official Nusuk website. Registration on Nusuk is free and you complete every official step yourself, in your own account. Everything we have always done for pilgrims stays free — the guide, the webinars, the phone line, the general questions. What follows is an optional layer on top: a dedicated advisor, one to one, on your own application.
Where an application can stall — illustration
Two steps done, three to go, and no explanation of what to fix. An illustration — not a real applicant’s account.
Everything Hisar Tour has always offered stays free. This clip explains, in order, what free help covers, where it runs out, and what a one-to-one session adds — before you read a single price on this page.
What it says
Most pilgrims do not. Answer five questions about where you actually are — not about how confident you feel — and we will tell you honestly which level fits, including when the answer is “nothing, the free guide is enough”.
This self-check needs JavaScript. You can get the same answer from the problem-to-level table below, or message us and describe where you are stuck.
Answer five short questions and I will tell you honestly which level fits.
Five short questions — I will tell you honestly which level fits.
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These are not guesses. They are the failure points pilgrims from the USA, Canada, the UK and Europe describe over and over in public forums and reviews of the platform — and the ones we are called about. Three happen in the weeks before packages go on sale. Two happen on the day itself, when there is no time left to fix anything.
Before the window opens
Applications sit at “under verification” for weeks with no explanation, and the status can flip back to unverified on its own. The usual cause is one almost nobody is told: editing your profile after it has been approved can reset the verification. A corrected phone number, a re-uploaded document, a tidied spelling — and you are back at the start of a queue you cannot see.
“Your request could not be verified.”Rejected with a generic message, no field named, no reason given. It is almost always dimensions or file size — the passport scan and the portrait have different limits, and a photo that looks perfectly normal fails on a rule you were never shown. People retake it four and five times, guessing. A second issue hides here too: if your surname is longer than the field allows, the workaround people find online is to shorten it — which then creates a name mismatch against your passport at visa and airline stage, months later.
“Passport photo does not match related fields.”You have to put the money in before you can buy, which means deciding how much to send without a final price. Then the payment itself fights you: US and Canadian cards are often declined by 3‑D Secure on an international charge, a package total can exceed a card’s limit, and a bank wire has to carry the right reference to the right IBAN or it does not appear in the balance — for days, sometimes longer.
Balance: $0.00, three days after the transfer.On the day packages go on sale
Thousands of people arrive at the same minute. Sessions time out, logins drop, and the packages people want go in hours — sometimes minutes. The detail that costs the most: a package sitting in your basket is not reserved. It is yours only when payment clears. People select, go to pay, and find it gone — then have to empty the basket and start again while the clock runs.
“This package is no longer available.”Shifting or non-shifting. Hotel distance. Room occupancy. What is included and what is not. A family makes a five-figure decision per person from a list of names — and makes it in the middle of a queue, at two in the morning, with a parent’s mobility and a budget to weigh and nobody to ask.
Eleven package names. No comparison.Nothing we offered before is being taken away. The guide, the videos, the webinars, the phone line and the general questions are free and stay free — and for a confident applicant with a clean passport they are enough; we will tell you so. What general help cannot do is sit with you, on your screen, at the moment the platform says no. That is the only thing you are paying for here.
You can change your own brake pads. The parts are on a shelf, the video is online, and you would save real money. Most people still go to a mechanic — not because it is impossible, but because it gets done properly, in one visit, and if something is wrong afterwards there is a person who answers for it.
This is the same decision, on a five-figure journey you have waited your life for.
And a warning worth more than anything we sell: if a company offers to log in and register on your behalf, walk away. Nusuk’s own terms prohibit registering under another person’s name and sharing account credentials.6 We never ask for your password. You stay signed in on your own screen for the whole session — that is the only way this can legitimately be done.
You book and pay online, we contact you within one business day, and the session runs on Zoom with you sharing your screen. You stay signed in to your own account throughout.
Pick Setup or Concierge below and pay securely by card. Your session is confirmed the moment payment clears.
Passport name spelling, number of pilgrims, where you are stuck, preferred language and device. Two minutes, and it saves twenty in the session.
We confirm your appointment by phone or WhatsApp, tell you exactly what to have ready, and send the Zoom link and a checklist beforehand.
Screen to screen until the step is done. Afterwards you receive the session recording and a completed checklist you can keep.3
Pricing is per application, not per person, because one session covers a household — the way Nusuk itself lets a main applicant add companions. Larger families pay a small addition per extra pilgrim, never a full second fee.
A Hajj 2027 package from the USA is a five-figure decision per pilgrim.7 The fee below is a small fraction of it — and if you travel with us, it comes back to you in full.
The split is simple. Setup prevents — one session, before the window, so nothing is left unfinished. Concierge intervenes — it stays with you through the things that unfold over days and the things that go wrong on the day itself.
Swipe sideways →
| What is stopping you | Level that fits | Why that one |
|---|---|---|
| Before the window — one sitting is enough | ||
| I have not started and do not want to make a mistake | Setup | Everything entered correctly the first time, so there is nothing to undo later. |
| I am applying alone — is this worth it for one person? | Setup | The fee buys a scheduled hour, a recording you keep, a completed checklist and seven days of follow-up. A phone call gives you none of those. If the free guide is enough for you, we will say so. |
| My photo or passport scan keeps being rejected | Setup | We check both against the platform’s dimension and file-size limits before you upload, not after. |
| My name is long, hyphenated or spelled differently across documents | Setup | Handled at entry, so you never have to shorten a legal name to fit a field. |
| I cannot decide between package levels, or shifting and non-shifting | Setup | An advisor walks the options against your family, budget and your parents’ mobility. |
| I just want to understand the process | Free | Read the guide and join a webinar. If that is genuinely enough, we will say so. |
| Things that unfold over days — one session cannot cover them | ||
| My verification has been stuck, or reset itself to unverified | Concierge | This is followed across days and re-submissions until it clears, not for the length of one call. |
| I have already been rejected once | Concierge | Another attempt without finding the cause usually means another rejection. This needs the cause found first. |
| My card was declined, or the total is above my card limit | Concierge | 3‑D Secure and limit problems take several attempts, often with your bank on the other line. |
| I sent a bank transfer and it has not appeared in the wallet | Concierge | Traced against the reference and IBAN, and chased over the days it takes to surface. |
| I do not know how much to put in the wallet | Concierge | The amount depends on the package decision. We settle the decision first, then the figure. |
| The day itself — there is no second chance | ||
| I am afraid of the queue, the timeouts and losing my place | Concierge | A named advisor is assigned to your family for the window — not the general line, which is open to everyone and answers in order. |
| I do not want to find out at checkout that a basket is not a booking | Concierge | You are told in advance what is reserved and what is not, and guided through payment in real time. |
| I am doing this for a parent who cannot use the platform | Concierge | Several sessions, unhurried, at their pace — and a recording they can watch again. |
Still not sure? Message us and describe where you are stuck. If the free guide covers it, that is what we will tell you.
For anyone comfortable working through the platform on their own.
Always. No account, no form, no catch.
Next live webinar — Oct 17, 2026 · 1:00 PM ETNusuk Registration, Hajj 2027 Timeline & What to Do First. See the session →
Read the free guideFor first-time applicants who want it done properly in one sitting.
Covers 1–2 pilgrims. Each additional pilgrim on the same application: +$49.
For families, seniors and anyone who has already been rejected once.
Covers 1–2 pilgrims. Each additional pilgrim +$99, capped at $749 per family.
Family cap applied
Online payment is not available yet. Ask us about the service on WhatsApp or call 201-201-8992. No payment is collected on this page.
Not sure which level fits your family? Message us on WhatsApp or call +1 201-201-8992 — that conversation is free.
100% of your Setup or Concierge fee is credited against your Hisar Tour Hajj 2027 package.1 If you choose a different operator, the guidance is still yours to keep — and so is the recording.
Swipe the table sideways to compare →
| What you get | Basics | Setup $149 | Concierge $399 |
|---|---|---|---|
| Learning and general help | |||
| Written guide, video and webinars | Yes | Yes | Yes |
| General questions by phone / WhatsApp | Yes | Yes | Yes |
| Your one-to-one session | |||
| Scheduled one-to-one Zoom session | — | 1 | Up to 3 |
| Passport data and photo compliance check | — | Yes | Yes |
| e-Wallet setup walkthrough | — | Yes | Yes |
| Package comparison for your family | General | Yes | With a senior advisor |
| Session recording and personal checklist | — | Yes | Yes |
| When something goes wrong | |||
| Verification rejection handled to resolution | — | Single session | Yes |
| Transfer / payment troubleshooting | — | — | Yes |
| Sales day | |||
| Named advisor for your family during the buying window | Phone line open to all | Phone line open to all | Yes |
| Priority access to your assigned advisor during the buying window | — | — | Yes |
| Afterwards, and money | |||
| Follow-up window | — | 7 days | Through the announced buying window |
| Pre-departure document check | — | — | Yes |
| Refundable before your first session | n/a | 100% | 100% |
| Fee credited to a Hisar Tour package | n/a | 100% | 100% |
Remember the unfinished application at the top of this page. This is the same list, finished. When packages go live on Nusuk, the applications that move fastest are the ones with nothing left to fix — on the day, you click, you do not troubleshoot.
Five things have to be true before a Nusuk package purchase can go through cleanly. We work through them with you in order, and we do not stop at four. “Nusuk Ready” is our own checklist name, not a status on the platform.
We work backwards from the opening date so your identity check is cleared and your e-wallet balance is confirmed well before it, not during it.
Our phone line is open to everyone on sale day. Concierge families have something different: one named advisor assigned to them, so a question at the checkout screen takes seconds, not a place in a queue.
Concierge gives you priority access to your assigned Hisar advisor during the announced buying window. Package inventory, approval and purchase confirmation remain with Nusuk.5
We measure one thing: whether the application gets finished. Two commitments hold on every paid session.
Registration on Nusuk is free, and everything Hisar Tour has always offered — guide, videos, webinars, the phone line, general questions — stays free. Nothing has been moved behind a fee. What you pay for here is an optional extra: a scheduled hour of a trained advisor's time on Zoom, one to one, on your own application, plus follow-up until it is finished. That is all you are buying.
One 60-minute one-to-one Zoom session covering account creation, passport data accuracy, photo compliance, e-wallet setup and package comparison; a recording of that session; a completed personal checklist; and seven days of WhatsApp follow-up. It covers one application with up to two pilgrims, plus $49 for each additional pilgrim on that same application.
Per application. One session covers your household, the same way Nusuk lets a main applicant add companions to one application. A family of four pays $149 + $49 + $49 on Setup, not four separate fees.
No, and you should be careful with anyone who says they can. Nusuk's terms prohibit registering under another person's name and sharing login details.6 What we do is make sure your account is verified, your wallet is funded and your decision is made before the buying window — and stay reachable while you complete it yourself.
On Concierge we keep working the rejection until it is resolved or the platform issues a final decision — included, not billed again. On Setup, the session covers one rejection cycle, and you can upgrade to Concierge at any time by paying the difference. Neither tier can promise an outcome, because that decision is not ours to make.
No. We would like you to, and we will show you why our packages are worth it — but the support is not conditional on it. If you do book with us, the entire fee comes off your package price. If you book elsewhere, the guidance, the recording and the checklist are still yours.
Sessions are held in English and Turkish. Tell us your preference on the intake form and we will assign an advisor accordingly.
Yes, in full, any time before your first session takes place. Once a session has been delivered the fee is non-refundable, because the service is the advisor's time. If you cannot attend, tell us before the appointment and we will reschedule you once at no charge.
A Hisar Tour advisor from our US office, not a call centre. Hisar Tour is a US-based Hajj and Umrah operator affiliated with UAMA, the United American Muslim Association. If you would rather speak to someone before paying anything, call or message +1 201-201-8992 — that conversation is free.
If you already know what you need, book the session below. If you are not sure which level fits your family, message us first — that costs nothing and takes five minutes.
Use the guide that matches your next decision — registration, timing, cost, package structure or preparation.